Returns & Refunds

01Your return window

Request a return within 60 calendar days of delivery. For a change of mind, keep the item unused, clean and complete, with its original packaging and included parts. Keep proof of purchase. Different remedies may apply to an item that is damaged, defective or not as described.

02Start with customer care

Email the address in the contact block below with your order number, the item and the reason for returning it. Add clear photographs if something is wrong. Customer care usually replies within one business day during our support hours. Do not mail a parcel to the business correspondence address.

03After approval

Once your return is approved, we provide the correct destination and packing instructions through customer care. Ship it within 14 calendar days of approval and retain proof of dispatch. The return destination may differ from the dispatch location or business address; ask for it before arranging postage.

04Postage and charges

You pay return postage for a change of mind, and the original shipping charge is not refunded for that reason. There is no restocking fee. If we sent an incorrect or defective item, contact us first so we can arrange an appropriate remedy and the necessary return costs.

05Inspection and refund timing

We usually inspect a received return within 2 business days and tell you the outcome. Approved refunds are issued to the original payment method. After issuance, your bank or payment provider may take up to 8 business days to post the money.

06Exchanges and incomplete returns

We do not provide a separate direct-exchange service. For a different item, request a return and place a new order. If returned contents are incomplete or show damage from misuse, we will explain the issue before making a decision. We do not charge an unannounced fee or dispose of your property without addressing the situation with you.

07Your rights

This policy does not remove any applicable consumer rights. Contact us about damaged, defective or incorrectly described goods even if an ordinary change-of-mind condition does not fit your situation.

08More information

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