Fishing Reels & Accessories / Customer care

A little guidance.
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Find help choosing an item, following your delivery or requesting a return.

Products & checkout

Are the props in product photographs included?

Only the contents stated on the product page are included. Rods, line, tackle boxes and other scene props may show how an item can be used. Check the selected option and included-items list before ordering.

How do I choose the right size or option?

Use the measurements and selected option on the product page. Measure your own space or existing equipment before choosing a rod, reel, line or other item. Do not estimate dimensions from a photograph.

How do I choose a reel’s retrieve side?

Check the selected Right hand or Left hand option and its photographs before adding a reel to your bag. Do not infer the side from the product family name.

Are rods, reels and line sold as a complete setup?

Only the contents listed for the selected product are included. A rod, reel or line shown as a styling prop does not make the listing a complete setup. Read the included-items details before ordering.

How should I care for an item?

Follow the instructions on its product page and those supplied with the item. Materials and finishes vary. Avoid applying a general cleaning method, load limit or outdoor-use assumption to every product.

Will every piece look exactly like the photograph?

Screens, lighting and natural material variation can affect appearance. Use the stated color, material, dimensions and selected option to identify what you are choosing. If the delivered item is materially different from its description, contact us.

Does putting something in my bag reserve it?

No. A bag is a saved selection, not a reservation or an order. Payment is possible only when the real checkout service is available, and a shipment is confirmed separately.

Where can I read the full terms?

The footer links to Shipping & Delivery, Returns & Refunds, Privacy, Terms of Service and Cookies. These pages explain the detailed conditions behind the answers here.

Orders & delivery

How much does shipping cost?

Standard US shipping is $5.99 per order. There is no free-shipping threshold. Any applicable tax and the final amount are shown before payment.

How long does delivery take?

Allow 1–2 business days for processing and an estimated 3–6 business days in transit: 4–8 business days in total, excluding weekends and public holidays. The cutoff is 3:00 p.m. Eastern Time (America/New_York), Monday to Friday.

Can an order arrive in more than one parcel?

Yes. Products may leave different fulfillment locations or be packed separately. Use each tracking reference provided for the relevant parcel.

How do I track an order?

Open the secure tracking link supplied with your order or visit Track My Order. If you cannot find the link, email customer care with the order number and checkout email.

Can I change my delivery address or cancel?

Contact us promptly with your order number. We can only change the address before the order enters dispatch. If an order has already shipped, use the return-request process where applicable. We will confirm what is possible for your particular order.

What happens if delivery is delayed?

Contact customer care with your order reference. If we cannot ship within the stated timeframe, we will explain the delay and give you the choice of agreeing to the revised timeframe or canceling for a refund.

Returns & customer care

What is your return policy?

Request a return within 60 calendar days of delivery. Change-of-mind items should be unused, clean and complete with their original packaging. After approval, send the item back within 14 days using the instructions provided.

How can I contact customer care?

Email support@fishingreelsandaccessories.com. We are available Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day.

What if an item arrives damaged or incorrect?

Keep the packaging and send clear photos of the item and parcel, preferably within 14 days of delivery. We will investigate and arrange an appropriate remedy. This reporting request does not remove applicable consumer rights.

Who pays return postage?

You pay change-of-mind return postage; original shipping is not refunded for that reason. There is no restocking fee. Contact us first about an incorrect or defective item so we can arrange the remedy and necessary return costs.

Where should I send my return?

Request approval first. Customer care supplies the correct destination for your order. Do not send a parcel to the business correspondence address without specific instructions.

When will a refund arrive?

We usually inspect returns within 2 business days of receipt. Once a refund is approved and issued to the original payment method, your bank or payment provider may take up to 8 business days to post it.

Can I exchange an item?

We do not offer a separate direct-exchange service. Request a return for the original item and place a new order for the replacement you want.

Read the full shipping policy and returns & refunds policy.